Online arrangement forms
Gentle step-by-step forms families finish at home, with save and resume and several relatives able to contribute.
Funeral home software: arrangements, tributes & livestreams
Funeral homes: gentler arrangements for every family. Less paperwork, more care.
Families repeat the same details to three different people, service times get emailed around with a typo and tributes end up scattered across Facebook. We build calm, respectful arrangement, service and tribute systems for funeral homes that all talk to each other. Then we host them and look after them.
Looking for funeral home software that's gentle on families and easy on your team?
A funeral home is a lot of jobs happening at once under real time pressure. There's the first call at 2am, the transfer into care, the arrangement meeting, the paperwork for the registry and the crematorium, the celebrant, the florist, the chapel, the cars, the order of service and the account at the end. Most of it gets juggled across a paper file, a whiteboard, a shared inbox and the funeral director's memory. Families feel every gap when they're asked the same question for the third time.
Wollopit builds custom funeral home software around the way your team already cares for people. Families fill in details at their own pace from home and several relatives can help. Everything they enter flows into the case file, the registry details, the run sheet and the service page. Tributes, photos and the livestream live in one place the family controls. We connect the tools you rely on, replace the ones holding you back and look after the lot on our own servers, so your people can spend their time with families instead of forms.
01The problems
What we hear from funeral homes
Does your funeral home have these problems? Here's how we'd fix them.
Most funeral homes we talk to are brilliant with families and run the back office on paper files, phone tag and a whiteboard in the garage. It holds together until three services land on the same Friday.
- The problemFamilies repeat themselvesFull name, date of birth, parents' names and next of kin get asked on the first call, again at the arrangement meeting and again by the celebrant.How we fix itOne case file from the first call. Everything is captured once and shared with the people who need it.
- The problemArrangement meetings run longTwo hours at the table spent on spelling, dates and paperwork when the family just wants to talk about Mum.How we fix itAn arrangement form families complete at home at their own pace, with save and come back later and several relatives able to help.
- The problemRegistry paperwork chased by handDeath registration details, medical certificates and cremation forms are copied out by hand and someone always misses a field.How we fix itA paperwork checklist for every case, pre-filled from the family's details, with clear flags for what's still outstanding.
- The problemService details emailed aroundTimes, venue and parking sent in a dozen emails and texts. Someone gets the old version and turns up at the wrong chapel.How we fix itA simple service page the family shares by link or SMS. Change the time once and everyone sees it.
- The problemTributes all over the placeCondolences on Facebook, cards in a box, photos in someone's phone and memories nobody can find later.How we fix itAn online tribute page for messages, photos and memories, with the family choosing what's public and approving posts.
- The problemLivestream links get lostThe Zoom or YouTube link is sent the night before, forwarded around and missing for the cousins overseas.How we fix itLivestream and recording on the service page, with the time shown in the viewer's own time zone.
- The problemOrder of service proofs by emailProof four, proof five, a photo that's too small and a hymn spelt wrong an hour before the print deadline.How we fix itOrder of service proofs online with photo uploads, comments on the page and a clear approve button before it goes to print.
- The problemSuppliers coordinated by phoneCelebrant, florist, cemetery, crematorium, caterer and musician all booked by phone call and remembered on a sticky note.How we fix itSupplier bookings attached to each case, with confirmations sent and everything pulled into one run sheet.
- The problemChapels and cars double-bookedTwo services pencilled into the same chapel and the hearse needed in two suburbs at 11am.How we fix itOne shared calendar for chapels, vehicles and staff that spots clashes before they happen.
- The problemWho's in our care?The into-care register is a book on the bench and ID checks rely on whoever's on shift.How we fix itA digital care register with ID tags, location, chain of custody and sign-offs at every step.
- The problemAccounts feel awkwardItemised quotes typed up in Word, disbursements added later and balances chased at the worst possible time.How we fix itClear itemised quotes the family can review and accept online, with gentle payment options and invoices into Xero or MYOB.
- The problemPre-planning sits in a filing cabinetPeople want to plan ahead but the form is a ten-page PDF and the finished plans live in a drawer.How we fix itAn online pre-planning form people can start and finish in their own time, with plans stored securely and found in seconds.
02What we build
Solutions
What we build for funeral homes. Usually all talking to each other.
Pick the one that's hurting most or join the whole lot up. Everything is built around how your team works, not the other way round.
Case management
Every family's case in one place: the deceased's details, next of kin, wishes, notes and a clear status for the team.
First call & transfer log
After-hours first call details captured on a phone, with transfer staff notified and the case started straight away.
Care register & ID tracking
Into-care records, ID tags, location, chain of custody and release sign-offs.
Paperwork checklists
Registry, medical and cremation paperwork tracked per case and pre-filled from the family's details.
Service pages
Date, time, venue, map, parking and dress notes on a page the family shares by link or SMS.
Online tributes
Condolence messages, photo galleries and shared memories with family approval and privacy controls.
Livestream & recordings
The livestream on the service page, recordings kept for the family and links that don't get lost.
Order of service proofs
Photos, words and music uploaded by the family, proofs online and approval before it goes to print.
Supplier bookings
Celebrants, florists, cemeteries, crematoria, caterers and musicians booked and confirmed against each case.
Chapel, vehicle & staff calendar
Chapels, hearses, mourning cars and staff on one calendar with clash warnings.
Run sheets
A service run sheet built from the case, on every staff phone and printable for the chapel.
Quotes, payments & accounts
Itemised quotes, online acceptance, payment options and invoices synced to Xero or MYOB.
Pre-planning portal
Online pre-planning forms with plans stored securely and linked to a case when the time comes.
A website that comforts
Calm, quick on mobile, with current service notices, pricing guidance and built to be found for 'funeral director near me'.
03The systems
The big ones
Your whole funeral home, on one calm system.
These are the systems funeral homes ask us about most. Each one works on its own. They get properly helpful when they're joined up.
Arrangements
Families tell their story once.
The arrangement form goes to the family by text or email and they complete it at home at their own pace. Brothers, sisters and grandkids can each add what they know. By the time you sit down together the facts are done and the meeting can be about the person.
- Gentle step-by-step questions
- Save and come back later
- Several family members can contribute
- Works on any phone or tablet
- Registry details captured as they go
- Wishes for burial or cremation
- Music, readings and photo uploads
- Arranger notes kept private
- Progress visible to your team
- Large text and plain language
Service pages & tributes
One page for everyone who wants to say goodbye.
Every service gets a page with the details, the map, the livestream and a place for tributes. The family decides what's public and approves messages before they appear. Change the time once and everyone with the link sees it.
- Service date, venue and map
- Share by link, SMS or email
- Condolence messages with approval
- Photo galleries and shared memories
- Livestream on the page
- Recording kept for the family
- Times shown in the viewer's time zone
- Donation link to a chosen charity
- Private or public settings
- Keepsake download of all tributes
Operations & run sheets
Chapels, cars and people in the right place.
One calendar shows every chapel, vehicle and staff member, with clashes flagged before they happen. Suppliers are booked against the case and the run sheet builds itself, so everyone on the day knows exactly what's next.
- Chapel and venue bookings
- Hearse and mourning car schedule
- Staff rosters and on-call
- Clash warnings
- Celebrant and florist bookings
- Cemetery and crematorium times
- Run sheets on staff phones
- Printable chapel run sheet
- Order of service proofs and approval
- Print deadlines tracked
Care register & paperwork
Every person in your care, accounted for.
A digital care register replaces the book on the bench, with ID checks and sign-offs at every step. Each case carries a paperwork checklist pre-filled from what the family has already told you, so nothing is chased at the last minute.
- Into-care and release records
- ID tags and double checks
- Location within the facility
- Chain of custody sign-offs
- Personal effects recorded
- Registry details pre-filled
- Medical certificate tracking
- Cremation paperwork checklist
- Outstanding items flagged
- Audit trail for every change
Pre-planning & accounts
Clear numbers and gentle payments.
Itemised quotes families can read at home and accept online, with disbursements shown up front and payment options that don't make anyone feel chased. Pre-planning forms let people record their wishes calmly, long before they're needed.
- Itemised quotes with disbursements
- Accept and sign online
- Pay online by card or bank transfer
- Gentle payment reminders
- Invoices synced to Xero or MYOB
- Online pre-planning forms
- Plans stored securely
- Plans linked to a case when needed
- Pre-planning enquiries tracked
- Anniversary and aftercare messages
04How it changes
Before and after
A family's first call, wolloped.
Here's how the days after a first call could change. Every funeral home is different, so we map yours first.
Before
- Details taken on a notepad at 2am
- Family asked the same questions at the arrangement meeting
- Registry and cremation forms copied out by hand
- Service time emailed and texted a dozen times
- Livestream link forwarded around the night before
- Tributes scattered across Facebook
After
- First call logged on a phone and the case started
- Family completes the arrangement form at home
- Paperwork pre-filled from what they've already shared
- One service page shared by link or SMS
- Livestream sitting right on the service page
- Tributes and photos together in one place
05Services
Everything under one roof
Software, websites and systems for funeral homes.
Whether you're starting fresh or upgrading what you've got, it's one team from the first sketch to the support call.
Custom software for funeral homes
Built around how your funeral home actually runs: online arrangement forms, case management and the admin in between, in one system you own.
Websites for funeral homes
Fast, hand-built websites that rank for the searches your customers make and turn visits into enquiries, bookings or orders.
Funeral home system upgrades
Running on spreadsheets, old software or a platform you've outgrown? We move your data across and upgrade in stages so the business never stops.
Apps and portals for funeral homes
First call & transfer log and care register & ID tracking: customer and staff portals that work on any phone without an app store.
Integrations and automation
We connect Xero, MYOB and Microsoft 365 so information moves on its own and nobody retypes it.
Hosting, support and care
Managed hosting, updates, backups and security for your funeral home, looked after by the people who built it.
06Integrations
Connections
Plays nicely with what you already use.
We connect to the tools you rely on, work alongside funeral platforms you're happy with or replace the ones holding you back.
- Xero
- MYOB
- Microsoft 365
- Google Workspace
- DocuSign
- Stripe
- Square
- PayPal
- Zoom
- YouTube
- Vimeo
- OneRoom
- Mailchimp
- HubSpot
- Calendly
- Canva
- Google Business Profile
- WordPress
07How we work
The process
Some people dip their toe in. We turn up in a rebreather.
We get properly below the surface of your funeral home: the systems, the busy days and the jobs everyone hates. Then we fix the bits that matter most first.
- 01
Think
We sit with your arrangers, directors and office team, follow a case from first call to final account and work out where families and staff are getting stuck.
- 02
Archi-tech
We plan it before writing code: your cases, forms, paperwork, chapels, suppliers, tributes, privacy, hosting and cost.
- 03
Build
Real engineering, shown to you early and often. Usually the arrangement form or service pages first, so you get a win quickly.
- 04
Look after
We host it, maintain it and keep improving it. When something breaks you call the people who built it.
08Questions
FAQ
Things funeral homes ask us.
Something else on your mind? Ring 0423 011 252 and ask the people who'd build it.
Can families control what's shared publicly?
Yes. Families choose what appears on service and tribute pages, can keep a page private to invited guests and approve messages before they show.
What if the family isn't comfortable online?
That's fine. Your arranger can fill in the form with them at the meeting or over the phone. It's the same case file either way.
Can the livestream go on the service page?
Yes. Whether you use Zoom, YouTube, Vimeo or a livestream provider like OneRoom, the link and recording can sit right on the service page.
Is family information kept private and secure?
Yes. Access is by staff login with permissions, sensitive details stay off public pages and everything is hosted on our own managed servers with regular backups.
We already use funeral management software. Do we have to switch?
No. If your current system is doing its job we build around it, adding arrangement forms, service pages, tributes or whatever's missing. If it's holding you back, we'll show you what replacing it would involve before anything changes.
How much does a funeral home system cost?
It depends on what you need, so we quote up front once we understand it. No surprise invoices, no lock-in and you own what we build.
How long does it take?
Smaller pieces like an arrangement form or service pages can be quick. Bigger systems are planned in stages so you get the first win early instead of waiting for everything at once.
Who looks after it once it's built?
We do. We host it on our own managed servers and keep it updated and secure. When you need something you ring the people who built it.
We already have systems. Can you upgrade them instead of starting again?
Usually, yes. Most funeral homes we work with keep what's working and upgrade the rest in stages. We move your data across, connect the old and new while we switch and retire the old system only when the new one is proven.
Contact
Got a funeral home problem? Consider it wolloped.
Tell us what's slow, broken, manual or missing. You don't need a spec, just describe what's going on.